eSCRIBE is committed to identifying and eliminating any barriers that could restrict people with disabilities from accessing services. This includes employees, customers, partners and shareholders. In June 2005, the Ontario government passed the Accessibility for Ontarians with Disabilities Act commonly referred to as AODA. The purpose of the Act is to establish and implement and provide the ability to enforce accessibility standards for all citizens of Ontario. eSCRIBE’s Accessibility Policy supports the AODA’s regulations.
To outline procedures that eSCRIBE is implementing to help remove barriers that would restrict a person’s ability to access its products and services. This document defines how eSCRIBE will achieve general accessibility in as an employer as well as in customer service and communications specifically.
Principals for Providing Accessibility to Persons Living with Disabilities
Dignity: Policies and procedures that treat everyone as equal and ensuring that people living with disabilities can effectively access and use products and services and are not forced to accept a lesser service.
Independence: Freedom to make your own choices and to do things in your own way. People who may move, speak or read information more slowly should not be denied an opportunity to access and use products and services as a result.
Integration: Allows people with disabilities to fully benefit from the same products and services, in the same place and in the same or similar way as other people, by being flexible to the fact that sometimes people with disabilities must use alternate means to access and use products and services.
Equal Opportunity: Means having the same opportunity to access and use the products and services to achieve the same benefits and outcomes as other people, without having to make significantly more effort.
Our multi-year plan defines our approach to removing physical and virtual barriers to meet the requirement under the AODA and can be provided in the form of an accessible PDF format upon request. Progress on our plan will be reviewed annually and updates posted to our website as required.
Areas covered by the plan:
- Customer service
eSCRIBE will ensure all staff are trained on Ontario’s AODA requirements and the overall Ontario Human Rights Code as it applies to persons living with disabilities. The training will be specific to job function and will be updated as required for changes in policy and to accommodate new staff.
eSCRIBE is committed to meeting the communications needs of people with disabilities by providing information and communication materials in accessible formats or with human support upon request. This includes public information available through eSCRIBE ’s website, as well as information and communications provided directly to the public. Accessible format of information and communications for persons with disabilities will be provided in a timely manner and at no additional cost. If required eSCRIBE will consult with persons with disabilities directly to determine how to provide accommodation for their information and communication needs.
Additionally, eSCRIBE will ensure that its website, web content and products conform with the World-wide Consortium Web Content Accessibility Guidelines (WCAG 2.0) Level AA in accordance with the Integrated Accessibility Standards.
eSCRIBE values all its employees and is committed to providing an inclusive and accessible workplace. In keeping with this commitment, eSCRIBE will ensure that it develops policies and practices that comply with the employment-related requirements of the Integrated Accessibility Standards. eSCRIBE will consider an individual’s accessibility needs and accommodation plans for employee performance management, review and advancement.
Additionally, eSCRIBE will include information on available accommodations for people living with disabilities in its recruitment and selection process, including notification of policies with all employment offers of employment to new and existing employees.
eSCRIBE will work with its landlord to ensure that it is providing barrier free access for staff and the public as set out in the Integrated Accessibility Standards.
eSCRIBE will ensure that its Customer Service Plans provide people living with disabilities the same opportunity to access and use the products and services to achieve the same benefits and outcomes as other people.
This policy will be posted on eSCRIBE ’s website for the public and internal intranet for staff and this document is available in accessible PDF format upon request.
Providing Services to People with Disabilities
eSCRIBE is committed to providing service excellence to all people, including those living with disabilities. This Plan is intended to meet the requirements of the Accessibility for Ontarians with Disabilities Act, 2005) and the Accessibility Standards for Customer Service, Ontario Regulation 429/07.
eSCRIBE is committed to supporting people living with disabilities who use assistive devices to obtain, use or benefit from our services. We will use our best efforts to accommodate all main stream assistive devices and if necessary, will use alternate methods to support the needs of people living with disabilities in a way that considers their individual requirements.
eSCRIBE will strive to communicate with people living with disabilities in in a way that considers their individual requirements.
eSCRIBE allows service animals on our premise as required to support people living with disabilities. If a health and safety issue or allergic reaction arises from another staff member as a result, eSCRIBE will make every reasonable effort to sensitive to the needs of all individuals.
Any person living with a disability who requires the assistance of a support person will be allowed to have that person accompany attend with them on our premises.
eSCRIBE will provide training to employees, contractors and anyone who deals with the public or other third parties on behalf of the company.
- An overview of AODA and the Accessibility Standards for Customer Service, Ontario Regulation 429/07;
- Details on eSCRIBE ’s Accessible Customer Service Plan;
- How to interact and communicate with people with various disabilities, including assistive devices or the assistance of a service animal or support person;
- What to do if a person with a disability is having difficulty in accessing ESCRIBE ’s products and services;
- Training for people who are involved in the development and enhancement of our products and services.
Notice of temporary disruption of service or facilities
eSCRIBE will make reasonable efforts to provide notice of any temporary disruptions to public access, including as available information about the reason for the disruption, its anticipated duration and a description of alternate facilities or services, if any, that may be available.
Modifications to this or other policies
In the event that any existing eSCRIBE policy is found to not respect and promote the dignity and independence of people living with disabilities it will be either modified or removed.
People who wish to provide feedback on the way eSCRIBE products and services support people living with disabilities can contact our Director of Operations:
Director of Operations
eSCRIBE will make every effort to respond to all inquiries within ten business days.
Policies are subject to amendment and/or revocation as required at eSCRIBE’s sole discretion, without prior notice.